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It happens in many homes: the holiday season rushes in, and you realize you want one more special moment for your child. A personalized Santa video message is built for exactly this. It does not need a set time, it takes a few minutes to order and it arrives within 3 days. This guide walks through how to do it well when time is short.
The deadlines, clearly
- Orders are open now.
- Videos are delivered starting December 10, and after that within 3 days of ordering.
- Orders placed before December 10 arrive by December 13.
- The last day to order for Christmas is December 21.
Because delivery is within 3 days, an order on December 21 will be in your inbox by December 24. If you are cutting it that close, order early in the day and check your email, including spam, over the next 3 days. For the full details, see the Santa video message page.
What you get
The personalized Santa video message is $19. You share your child's name, age, wish list and fun facts. Santa, a real-beard Santa in a velvet suit, records a personal video of about 30 seconds for your child. You receive a private link by email to watch and download.
It is a recording, not a live conversation. If you have time and want a back-and-forth chat, check for open times for a live Santa video call. Live calls run November 28 to December 24, 2026, at limited times, so a last-minute booking depends on what is available.
A 10-minute order plan
When time is short, a plan keeps it painless.
- 1
Open the order form
Have your phone and a notes app ready.
- 2
Write the name
Use the name your child answers to. Add a note if it is unusual to pronounce.
- 3
Add the age
Santa uses it to pitch the tone.
- 4
Pick two or three wishes
Do not paste the whole list.
- 5
Add two fun facts
A pet, a hobby, a recent milestone.
- 6
Read it once more
Check spelling, especially names.
- 7
Place the order
Then watch your email.
Ideas for last-minute surprises
A surprise for a child at home
Pick a quiet moment, such as after dinner, and say, "I have something special for you." Play the video.
A gift from relatives
Order a message with your family's contact email and forward the private link to grandparents to share. Only share it with people you trust.
A message for each child
If you have several children, order one for each. Each video then uses that child's own name and wish list.
A message to open on Christmas Eve
Save the video and play it before bed.
A gift of a download
Because you can download the video, you can keep it with your holiday memories.
What if you miss the deadline?
If the last day to order has passed, check whether there is an open time for a live call through December 24, as long as the schedule allows. Live times are limited, as noted on Christmas Eve call from Santa. Questions about timing? Call 855-916-9921.
Pairing a message with a call
A message and a call do different jobs. See Santa video call vs. pre-recorded Santa video for a comparison. If you already booked a call, a message can be a surprise a few days earlier. If you ordered a message, you might add a live call later in the season if a time opens up.
Tips for the watch
Watch together
Sit beside your child.
Choose a calm moment
A cranky child may not enjoy it.
Use a bigger screen if you can. Test the video first.
Be ready to replay
Children often want to watch again.
Download the file
Keep a copy on your phone or computer.
Common mistakes to avoid
Waiting until the last day
It is allowed, but leaves no buffer.
Misspelling the name. Double-check it.
Sharing too much
A short, specific list works best.
Forgetting to check email
The link comes by email. Look in your spam folder too.
Sharing the private link widely
Send it only to people you choose.
Wrap-up
You do not need weeks of planning to give your child a Santa moment. A few thoughtful details and a few minutes are enough. Order a Santa video message before December 21, and see how it works if you have questions. For ideas on making the viewing special, read how to make a Santa video call magical.
Frequently asked questions
What is the last day to order a video message?
December 21.
How fast does it arrive?
Messages are delivered starting December 10 and within 3 days of your order after that.
How much is it?
$19, paid at order. See the video message page.